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Frequently Asked Questions (FAQs)

Please review the answers to the following questions
we receive most often below.


Having Trouble Logging In?

  • 1. I received my card in the mail, but how do I register my online account?

    Please activate your account on the registration page and enter the required information to register your account. You must register your card prior to accessing Healthy Savings discounts at the store.

  • 2. What should I do if I am having trouble logging in?

    Please try again by visiting our login page and bookmark the login page for future use.

  • 3. What do I do if I forgot my password?

    Please request a password reset.

  • 4. What do I do if I forgot my username?

    Please enter your card number here on the Forgot Username entry form. This feature is also available on the login page.

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Shopping List

  • 1. What is the Shopping List?
    The Shopping List page is where you can browse all offers that are currently available to you. The Shopping List page also allows you to email or print your shopping list and add personal notes and reminders to your list.
  • 2. What is Just the Essentials?
    Just the Essentials is a version of the Shopping List that shows just healthy staples items including lean meats, milk, bread, yogurt, cheese, and produce. This can help you find some of the most frequently purchased offers faster.
  • 3. What is My Favorites?
    My Favorites is a version of the Shopping List that shows the items you have selected as a favorite. After you click on a promotion and select to add it as a favorite, it will be appear on your My Favorites list each time the product is promoted.
  • 4. Where can I use My Barcode?
    My Barcode allows you to use your phone as a mobile card. At checkout of most participating store locations, the store clerk can use a hand scanner on the barcode to redeem your savings. If for any reason your barcode cannot be scanned, the store clerk can also key in your Healthy Savings card number found below the barcode to redeem your savings. My Barcode can be found on the menu and at the top of the homepage after logging in.
  • 5. How often will new offers be available?

    New offers are available every Sunday, so check our website often to see all the new offers and available savings.

  • 6. Do I need to print coupons?

    No. You automatically have access to all currently available offers by using your card or mobile barcode at any participating retailer. Offers do not need to be loaded to your card, they are pre-loaded for you each week.

  • 7. Do offers expire?
    Yes. Expiration dates appear on each offer summary.
  • 8. How many times can an offer be used?

    The number of times an offer can be used depends upon the requirements of the offering manufacturer. Be sure to refer to the offer's specific details on the Shopping List page to make the most out of each week's promotions.

  • 9. Are all of the discounted products available at every participating store location?
    While the featured products are widely available, some may not be available at all stores.
  • 10. How do I know if I have used an offer?

    Once you have used an offer it is automatically removed from the Shopping List page. Shopping List only displays currently available offers and removes those that are expired or have been redeemed. You can review previous shopping trips in your Transaction History on My Progress on our desktop site. Just select your recent transaction and review which offers were redeemed, the discount amount, and product detail.

  • 11. What products qualify for this program?

    Using the independent nationally recognized and patented food-rating science from Guiding Stars, foods are qualified based on nutritional content. Only those foods that score in the top 1/3 of their group are eligible to be included in the program.

  • 12. Can I print out a shopping list?

    Yes. Just select the Print icon on the Shopping List page to print a list of available savings. Remember: Offers are redeemed automatically when your Healthy Savings card is scanned at the register, so printing a shopping list is not necessary and is for your shopping convenience only.

  • 13. What is the barcode on the bottom of my printed shopping list for?

    The barcode at the bottom of your printed list is the same as the barcode on your Healthy Savings card. It allows you to access your account's savings in the event you forget to bring your card to the store.

  • 14. What are Plus Produce Perks?
    Any Healthy Savings offer with a Plus Produce Perks symbol (Plus Produce Perks) means that you save twice on that purchase. (1) with the discount on the purchased item, PLUS (2) an additional 25% of the discount amount that will be applied to purchases of fresh produce. Review your shopping list for promotions with this symbol (Plus Produce Perks). When you purchase the qualified products and scan your Healthy Savings card, Plus Produce Perks will be automatically loaded onto your card and applied immediately or saved for whenever you purchase fresh produce.
  • 15. When are Plus Produce Perks added to my account?

    Plus Produce Perks are immediately added to your account when you redeem participating promotions. Look for promotions with this symbol (Plus Produce Perks) on the Shopping List page!

  • 16. Can I save my Plus Produce Perks for later?

    Plus Produce Perks are automatically applied to purchases of fresh produce. This means that if you redeem a promotion with this symbol (Plus Produce Perks), and purchase fresh produce in the same transaction, your fresh fruits and vegetables will be discounted by the amount of Plus Produce Perks you've earned. If there is no fresh produce in your cart, your Plus Produce Perks stay in your account and will be applied the next time you purchase fresh fruits or vegetables.

  • 17. How will I know my Plus Produce Perks have been applied?

    Like all Healthy Savings discounts, your Plus Produce Perks are printed at the bottom of your receipt. When you see "HS Produce Rewards" you'll know your fresh produce has been discounted!

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My Healthy Savings Card

  • 1. What do I do if I lost my card?

    You may request a new card through this entry form. Make sure to report your current card as lost and then validate your mailing address. Until your new card arrives, you can use the mobile card on the My Barcode page of the mobile optimized website, print a temporary card, or print a shopping list from the Shopping List page. Simply use the barcode that prints at the bottom of the page to access your account savings. 

  • 2. What if my card is damaged and doesn't work at the store?

    First check if your card is registered. If your card is not registered, click register here. If your card is registered, you may request a new card through this entry form. Make sure to report your current card as lost and then validate your mailing address. Until your new card arrives, you can use the mobile card on the My Barcode page of the mobile optimized website or print a shopping list from the Shopping List page. Simply use the barcode that prints at the bottom of the page to access your account savings. 

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Shopping Experience

  • 1. Where can I use my Healthy Savings card?
    You may use your card at any participating retailer. You can find the stores nearest you in our Stores page.
  • 2. How do I use my card in the store?

    We recommend you print a shopping list from the Shopping List to help you locate the exact products in the store that are eligible for discounts. Then bring those items along with any other purchases to the register at checkout.

    Present your card to the clerk to scan the barcode before payment.

    If discounts are approved (e.g., the offer has not already expired or been redeemed and the correct products have been purchased), you will see your Healthy Savings discounts apply on the customer display. Additionally, your Healthy Savings discounts are printed at the bottom of the sales receipt. 

    Remember, if you do not scan your Healthy Savings card before the sale is processed you will not receive your savings, and you cannot claim them after the purchase is finalized.

  • 3. What if the barcode does not scan?

    Your card barcode may be damaged, so the cashier may enter your card number from the front or back of your card into their system.  Ensure the card number is entered correctly in order to access your account savings.

  • 4. What if the card number cannot be keyed by the cashier?

    The cashier may be unable to enter your card number if it is unreadable on both the front and back of the card.  You may request a new card and report your current card as damaged.  Until your new card arrives, you may print a shopping list on the My Shopping List page. Simply use the barcode that prints at the bottom of the page to access your account savings.

  • 5. What if I didn't get my savings?

    You may not have received savings for the following reasons:

    • The product(s) you purchased did not meet the requirements of the promotion.

    • The offer had expired or may have already been redeemed.

    • You already received a store or coupon discount for the same product(s) and the retailer does not allow stacking discounts with Healthy Savings offers.

    If you would like to report a problem with the redemption of your savings, you may contact support to submit a claim for review. Please provide as much detail as you can about the transaction in question including the date of the transaction, name of the retailer, and the product purchased, so that we may efficiently respond to your inquiry.

    From a desktop computer, claims can also be mailed, emailed or faxed to the following address using the claim form found on our desktop site.

    Healthy Savings
    c/o Solutran
    13305 12th Avenue North
    Minneapolis, MN 55441
    Attn: Healthy Savings Support Team

    Fax: 763-559-8872

  • 6. Can I review my transactions and savings history?

    Yes. Just go to the My Progress page on a desktop computer and click on the Transaction History link. You will see a detailed summary of your recent Healthy Savings purchases and your total savings from each shopping trip.

  • 7. I have multiple program savings for the same product. Which one will be applied at checkout?
    The discount that provides the highest consumer benefit will be applied.
  • 8. Can I use my card and a paper coupon for the same item?
    Many manufacturers will allow you to use a Healthy Savings offer and another coupon on the same item.  However, the amount of discount will never exceed the product’s purchase price.
  • 9. I've received my discount but the offer still appears to be available on My Shopping List.
    It can take up to 1 hour to see updated information on the Healthy Savings website.
  • 10. What if my discount amount doesn't match the Available Savings total on the homepage?
    Because of coupon stacking, varying item prices between retailers and other store-specific promotions your savings amount will not always exactly match the Available Savings total calculated on the homepage. Using the desktop site, you can compare the savings on your receipt and your Transaction History on My Progress for offer specific information.  Should you have any questions, feel free to Contact Us.
  • 11. Can I use my Healthy Savings card at self-checkout?
    Yes. Currently, self-checkout is available most participating retailers store locations. Simply scan your card as part of your transaction. All of your savings will be applied automatically.
  • 12. I purchased an item labeled with a Healthy Savings shelf tag, but did not receive a discount.
    Shelf tags are a helpful reminder of products on promotion that are updated each week by participating retailers. While the shelf tags are usually accurate, on occasion tags can be misplaced or left up after expiration.  Always double check to see that items are on your Shopping List or Savings List email to ensure sure that they are part of an active promotion. 
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My Account

  • 1. How do I register?

    After you receive your card, you can register on the Healthy Savings home page by clicking Register Here. Simply enter your Healthy Savings card number to activate your card to start saving today.

  • 2. Can I have more than one user on my account?

    Have another email address you'd prefer to use? Does someone else in your family do the shopping? Adding an additional email address allows others to receive your Healthy Savings weekly communications about available savings, health and wellness tips and recipe ideas. 

  • 3. What happens if I change the zip code on my account?

    Updating your zip code allows us to keep you up to date on savings that may be specific to your area.

  • 4. How do I change my email address?

    You can change your email address in account settings.

  • 5. How do I change my password?
    You can change your password in account settings.
  • 6. What should I do if I have trouble logging in?

    Please try again by visiting our login page and bookmark the login page for future use. There are features available to help you if you forgot your password or if you forgot your username assuming you've already registered your online account. If you have not registered, you may register Here. If you're still having trouble you can contact support to assist you.

  • 7. What should I do if I forgot my password?

    Please request a password reset. This feature is also available on the login page.

  • 8. What do I do if I forgot my username?

    Please enter your card number here on the Forgot Username entry form. This feature is also available on the login page.

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General Questions

  • 1. I'm not a health insurance member. Can I sign up for the Healthy Savings program?

    Currently, the Healthy Savings program is limited to sponsoring companies. Please contact us for more information. 

  • 2. How do I give you ideas or feedback?

    Please contact us to let us know how we can improve the program.

  • 3. What do you do with my registration information?

    We value your privacy. We will not rent, sell or share your personal information with any other company without your consent. For more information please see our Privacy Policy and Terms & Conditions.

  • 4. What do I do if I'm having trouble using the system, including offers and the website?

    Please contact us with as much detail as possible, and we will work to resolve your issue.

  • 5. Who is Solutran?

    Solutran is a leading national payments processor with state-of-the-art electronic benefits transfer (EBT) technology. Solutran is committed to using its technology solutions to improve client business practices and help change the way America eats. Our customized solution offerings include payment systems, substantiation platforms, and a proprietary auto-activating "smart coupon" system called S3 that enables people to save on healthier food options without having to clip, click, download, or print coupons. With S3, all savings are automatically loaded into participant accounts and can be accessed with a simple scan of a program card or mobile phone at checkout. The savings are applied immediately and print on the receipt.

    Solutran’s S3 technology serves as the supporting substantiation platform behind the Healthy Savings Program. Solutran is a National Strategic Partner of the USDA and a vigorous supporter of the Dietary Guidelines for Americans. To learn more about Solutran and its solutions, visit www.solutran.com and www.healthysavings.com.

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Mobile Devices

  • 1. How do I log in on my phone?

    Accessing the Healthy Savings website from your mobile device is easy. Just head to the same web address as you would on your desktop and use the same email and account password that you use on your computer.

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If you do not see an answer to your question,
please contact us detailing your issue.
We will respond to you as quickly as
possible, typically within one business day.


If you have questions about your
health insurance plan or coverage,
please call the number on
your health plan ID card.

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