Please review the answers to the following questions
we receive most often below.
Please activate your account on the registration page and enter the required information to register your account. You must register your card prior to accessing Healthy Savings discounts at the store.
Please try again by visiting our login page and bookmark the login page for future use.
Please request a password reset.
New offers are available every Sunday, so check our website often to see all the new offers and available savings.
No. You automatically have access to all currently available offers by using your card or mobile barcode at any participating retailer. Offers do not need to be loaded to your card, they are pre-loaded for you each week.
The number of times an offer can be used depends upon the requirements of the offering manufacturer. Be sure to refer to the offer's specific details on the Shopping List page to make the most out of each week's promotions.
Once you have used an offer it is automatically removed from the Shopping List page. Shopping List only displays currently available offers and removes those that are expired or have been redeemed. You can review previous shopping trips in your Transaction History on My Progress on our desktop site. Just select your recent transaction and review which offers were redeemed, the discount amount, and product detail.
Using the independent nationally recognized and patented food-rating science from Guiding Stars, foods are qualified based on nutritional content. Only those foods that score in the top 1/3 of their group are eligible to be included in the program.
Yes. Just select the Print icon on the Shopping List page to print a list of available savings. Remember: Offers are redeemed automatically when your Healthy Savings card is scanned at the register, so printing a shopping list is not necessary and is for your shopping convenience only.
The barcode at the bottom of your printed list is the same as the barcode on your Healthy Savings card. It allows you to access your account's savings in the event you forget to bring your card to the store.
Plus Produce Perks are immediately added to your account when you redeem participating promotions. Look for promotions with this symbol () on the Shopping List page!
Plus Produce Perks are automatically applied to purchases of fresh produce. This means that if you redeem a promotion with this symbol (), and purchase fresh produce in the same transaction, your fresh fruits and vegetables will be discounted by the amount of Plus Produce Perks you've earned. If there is no fresh produce in your cart, your Plus Produce Perks stay in your account and will be applied the next time you purchase fresh fruits or vegetables.
Like all Healthy Savings discounts, your Plus Produce Perks are printed at the bottom of your receipt. When you see "HS Produce Rewards" you'll know your fresh produce has been discounted!
You may request a new card through this entry form. Make sure to report your current card as lost and then validate your mailing address. Until your new card arrives, you can use the mobile card on the My Barcode page of the mobile optimized website, print a temporary card, or print a shopping list from the Shopping List page. Simply use the barcode that prints at the bottom of the page to access your account savings.
First check if your card is registered. If your card is not registered, click register here. If your card is registered, you may request a new card through this entry form. Make sure to report your current card as lost and then validate your mailing address. Until your new card arrives, you can use the mobile card on the My Barcode page of the mobile optimized website or print a shopping list from the Shopping List page. Simply use the barcode that prints at the bottom of the page to access your account savings.
We recommend you print a shopping list from the Shopping List to help you locate the exact products in the store that are eligible for discounts. Then bring those items along with any other purchases to the register at checkout.
Present your card to the clerk to scan the barcode before payment.
If discounts are approved (e.g., the offer has not already expired or been redeemed and the correct products have been purchased), you will see your Healthy Savings discounts apply on the customer display. Additionally, your Healthy Savings discounts are printed at the bottom of the sales receipt.
Remember, if you do not scan your Healthy Savings card before the sale is processed you will not receive your savings, and you cannot claim them after the purchase is finalized.
Your card barcode may be damaged, so the cashier may enter your card number from the front or back of your card into their system. Ensure the card number is entered correctly in order to access your account savings.
The cashier may be unable to enter your card number if it is unreadable on both the front and back of the card. You may request a new card and report your current card as damaged. Until your new card arrives, you may print a shopping list on the My Shopping List page. Simply use the barcode that prints at the bottom of the page to access your account savings.
You may not have received savings for the following reasons:
The product(s) you purchased did not meet the requirements of the promotion.
The offer had expired or may have already been redeemed.
You already received a store or coupon discount for the same product(s) and the retailer does not allow stacking discounts with Healthy Savings offers.
If you would like to report a problem with the redemption of your savings, you may contact support to submit a claim for review. Please provide as much detail as you can about the transaction in question including the date of the transaction, name of the retailer, and the product purchased, so that we may efficiently respond to your inquiry.
From a desktop computer, claims can also be mailed, emailed or faxed to the following address using the claim form found on our desktop site.
13305 12th Avenue North
Minneapolis, MN 55441
Attn: Healthy Savings Support Team
Yes. Just go to the My Progress page on a desktop computer and click on the Transaction History link. You will see a detailed summary of your recent Healthy Savings purchases and your total savings from each shopping trip.
Have another email address you'd prefer to use? Does someone else in your family do the shopping? Adding an additional email address allows others to receive your Healthy Savings weekly communications about available savings, health and wellness tips and recipe ideas.
Updating your zip code allows us to keep you up to date on savings that may be specific to your area.
You can change your email address in account settings.
Please try again by visiting our login page and bookmark the login page for future use. There are features available to help you if you forgot your password or if you forgot your username assuming you've already registered your online account. If you have not registered, you may register Here. If you're still having trouble you can contact support to assist you.
Currently, the Healthy Savings program is limited to sponsoring companies. Please contact us for more information.
Please contact us to let us know how we can improve the program.
Please contact us with as much detail as possible, and we will work to resolve your issue.
Solutran is a leading national payments processor with state-of-the-art electronic benefits transfer (EBT) technology. Solutran is committed to using its technology solutions to improve client business practices and help change the way America eats. Our customized solution offerings include payment systems, substantiation platforms, and a proprietary auto-activating "smart coupon" system called S3 that enables people to save on healthier food options without having to clip, click, download, or print coupons. With S3, all savings are automatically loaded into participant accounts and can be accessed with a simple scan of a program card or mobile phone at checkout. The savings are applied immediately and print on the receipt.
Solutran’s S3 technology serves as the supporting substantiation platform behind the Healthy Savings Program. Solutran is a National Strategic Partner of the USDA and a vigorous supporter of the Dietary Guidelines for Americans. To learn more about Solutran and its solutions, visit www.solutran.com and www.healthysavings.com.
Accessing the Healthy Savings website from your mobile device is easy. Just head to the same web address as you would on your desktop and use the same email and account password that you use on your computer.
If you do not see an answer to your question,
please contact us detailing your issue.
We will respond to you as quickly as
possible, typically within one business day.
If you have questions about your
health insurance plan or coverage,
please call the number on
your health plan ID card.